Service Guarantee

You will soon notice that our cruises, other tours, packages will come with a – Service Guarantee, Low Price Guarantee. In fact, we are convinced that our site offers the lowest price you can find for those packages. We have worked with top suppliers in the field to secure you the best price possible – now you can book your dream cruise trip in Halong bay or other tours with peace of mind.

What is Low Price Guarantee

Simply, Low price guarantee is to assure you of our competitive price – so that you can shop with confidence. If you see a cruise, tour that you would like to travel on, book it with us for both quality of service and low price. We are confident that we offer the best price you can find on-line attached with the best value.

Our listed price is per cabin, per package, sometimes per person – so you do not always have to double the cost. We also include in our low price a wide range of offers: all meals on board, welcome drinks, transfer service where applicable, tour guides, and especially Free visa service if you need one. Occasionally, we will contact you with surprises: FREE UPGRADE to cruise, hotel of higher star ratings. And if you can find a lower price on-line for the same value, we will match that.

Still not convinced? Here’s all the reasons why you should book with us.

Low Price Guarantee Terms and Conditions:

If you book a qualifying cruises, tours, packages on our site and find the same cabin type, junk cruises, hotel standard… for the same dates, at a lower price on-line, we will match that.

Besides, we always provide customers rooms for refreshment pre and post trip in Hanoi or in Sapa. Discount vouchers on food at our partner restaurants in Hanoi or at other places.

When to submit claim?

You can submit claim within 24 hours of booking and expect a feedback within 48 hours.

How is the refund processed if approved?

If the claim was verified, we will make direct refund by cutting the amount you get to pay us in cash when you arrive in Vietnam or issue a refund via credit card if you have paid full amount. Just email your claim to with your name and cruise, package that you booked and evidence that shows a lower price.

General Terms.

The Low Price Guarantee applies only to on line rates made available to the general public – it means that you cannot hold membership, corporate coupon, special discount tags or agent contract rate as evidence to the claim.

The Low Price Guarantee applies to the rate for cruise cabins, travel package only. Promotional packages, deals and other extra services are not eligible.

Aurora CTS CO., LTD reserves the right to deny any claim that does not meet our terms and conditions or provide insufficient information. We will not be responsible for any refund if there is typo mistake in printing, administrative and technological error.

Aurora CTS CO., LTD reserves the right to modify or cancel the Low Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Low Price Guarantee Terms and Conditions on our Halong Bay – Sapa Packages Web site. Any cancellation will be effective upon removal of references to the Low Price Guarantee.

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